Shipping, Refund and Cancellation Policy

Effective Date: January 2026

Shipping Policy

Orders are processed within 1 to 3 business days, excluding weekends and holidays.

Estimated delivery time is 5 to 10 business days, depending on location and carrier availability.

Shipping fees are calculated at checkout.

Once shipped, tracking information will be sent via email.

SkyPositive is not responsible for delays caused by shipping carriers, weather conditions, or customs clearance.

Refund and Return Policy

We want you to love your purchase.

Return Eligibility

• Items must be unused, unwashed, and in original condition

• Return requests must be made within 14 days of delivery

• Proof of purchase is required

Non-Returnable Items

• Final sale items

• Gift cards

• Items damaged by misuse or improper care

Refund Process

Approved refunds will be issued to the original payment method within 5 to 10 business days after inspection.

Return shipping costs are the responsibility of the customer unless the item is defective or incorrect.

Cancellation Policy

Orders may be canceled within 12 hours of placement.

Once an order has been processed or shipped, cancellation is not possible.